HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
You should receive your order within 2-5 business days of placing it. If it has been 5 days and you have not received your order then please email email@example.com with your order confirmation number.
WHAT CURRENCY WILL I BE CHARGED IN?
As we only ship within New Zealand, you can only check out in NZD.
WHAT IS YOUR RETURN + EXCHANGE POLICY?
Due to the nature of some of our products we do not offer returns or exchanges on most products unless the goods are faulty. If you would like to enquire about whether you can return an item please email firstname.lastname@example.org If you have a problem with a product in your order then please contact email@example.com and quote the order number within 7 days of delivery and we will do our best to resolve the issue.
IS YOUR PACKAGING SUSTAINABLE?
The short answer is yes! The long answer can be found here.
THE PRODUCT I WANT IS OUT OF STOCK, WHEN WILL YOU BE RESTOCKING?
We are sorry to hear that the product you want is not currently avaliable. Due to our store being a collective there is no set restock day and this can vary between each brand. If there is something you are after and it is showing out of stock feel free to email us at firstname.lastname@example.org and we will do our best to fast track its avaliability.
MY QUESTION ISN’T LISTED HERE?
No problem! Simply reach out to us on email@example.com or through our contact us page with your questions and we will get back to you as soon as possible.